Lesson 7: Agile Metrics, KPIs, OKRs & Capacity Management
In today’s high-stakes business landscape, tracking performance isn’t optional — it’s survival. Each industry faces unique challenges, and without the right metrics, teams risk wasted effort, lost revenue, and even catastrophic failure.
✅ Healthcare Tech – Lives are at stake. Tracking KPIs like system uptime, response time, and error rates ensures critical applications — from telemedicine platforms to patient data systems — run flawlessly. OKRs drive innovation, such as improving diagnosis speed or reducing patient wait times. Without clear metrics, delays and errors can directly impact patient care.
✅ Manufacturing – Precision is everything. KPIs like defect rates, production efficiency, and on-time delivery ensure products meet quality standards. OKRs push teams to embrace automation or reduce waste, keeping production lines lean and efficient. Without these insights, delays or defects can cripple supply chains and destroy customer trust.
✅ IT & Software Development – Speed and reliability win the race. Agile metrics like velocity, sprint burndown, and deployment frequency track progress, while KPIs ensure uptime, system performance, and security standards are met. OKRs challenge teams to innovate — faster features, smarter integrations, and improved user experiences. Without metrics, IT projects risk spiraling into delays, scope creep, and costly rework.